FAQ's
Frequently Asked Questions (FAQs)
Welcome to the Flexéa FAQ page! We’ve compiled a list of common questions to help you find answers quickly. If you need further assistance, don’t hesitate to reach out to our customer support team.
1. What is Flexéa's return and exchange policy?
We want you to love your purchase, but if you're not completely satisfied, you can return or exchange your items within 30 days of receiving your order. Please ensure that items are unworn, unwashed, and in their original packaging for a full refund or exchange. To initiate a return or exchange, please visit our [Returns & Exchanges Page].
2. How long will it take for my order to arrive?
Orders are processed within 1-2 business days, and delivery typically takes between 3-7 business days depending on your location. You’ll receive a tracking number once your order ships so you can monitor your package’s progress.
3. Do you offer international shipping?
Yes! We offer international shipping to select countries. Shipping fees and delivery times will vary depending on your location. For more information, please visit our [Shipping Policy Page].
4. How can I track my order?
Once your order has shipped, we will send you an email with tracking details. You can also track your order by visiting our [Track Order Page] and entering your order number and email address.
5. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer PayPal and Shop Pay for your convenience.
6. How do I care for my Flexéa activewear?
To keep your Flexéa gear in top shape, we recommend following the care instructions on the label of each product. Generally, we suggest machine washing in cold water, air drying, and avoiding bleach or fabric softeners to maintain the integrity and elasticity of the fabric.
7. Can I modify or cancel my order after it’s been placed?
Once an order is placed, we begin processing it immediately to ensure quick shipping. Unfortunately, we are unable to modify or cancel orders after they have been submitted. Please double-check your order before completing the checkout process.
8. Is it safe to shop at Flexéa?
Yes! We use the latest encryption technology to ensure your personal and payment information is secure during checkout. Your privacy and security are very important to us.
9. How can I contact customer support?
If you have any questions, need assistance with an order, or would like to learn more about our products, you can reach our customer support team at [support@flexea.com] or via our [Contact Us Page].
10. Do you offer gift cards?
Yes, we offer digital gift cards that can be used on our website for any product. You can purchase a gift card on our [Gift Card Page].
If you have any other questions, please don’t hesitate to contact us. We’re here to help!